Frequently Asked Questions

Click «Open account» and enter your first and last name, date of birth, e-mail address, mobile number, your address in Switzerland and a password. Registration also includes setting a monthly loss limit; a deposit limit is optional. Once you accept the Terms and Conditions, your account is opened immediately on a provisional basis.

You must be at least 18 years old. You enter your date of birth when registering, and we check it during verification against your identity document. Persons under 18 cannot open an account.

Adults who are resident or habitually staying in Switzerland. Anyone listed in the national exclusion register cannot open an account. The exact requirements are set out in the Terms and Conditions.

No. Only one account per person is allowed, and each e-mail address can be registered only once. During verification we also check your identity, so that limits and exclusions apply to your one account.

Open the «Verification» section in your account and enter the document type, document number and your nationality. Our team then checks your identity, address and the exclusion register manually. If we need a copy of your document, we will contact you by e-mail.

We accept a Swiss identity card, a passport or a foreign residence permit B or C. The document must be valid and in your name. We store only the document type, the last three characters of the number and your nationality; more details in the Privacy Policy.

In Switzerland, online casino games may only be offered to people who are resident or habitually staying in the country. We also need your address to check the exclusion register and to meet our due diligence obligations under the Anti-Money Laundering Act. Verification cannot be completed without a confirmed address.

After registration your account is opened on a provisional basis. You can deposit up to CHF 1’000 in total but cannot yet withdraw, and verification must be completed within 30 days. You can play for real money as soon as verification is complete.

For deposits you can use TWINT, Visa, Mastercard, Apple Pay, Skrill, Neteller, Paysafecard. All amounts are held in Swiss francs. The amounts that apply to the method you choose are shown in the cashier in your account before each payment.

Log in and open the «Deposits & Withdrawals» section in your account. Choose a payment method and an amount between CHF 10 and CHF 10’000 per deposit. Before verification a maximum of CHF 1’000 in total is possible, and your deposit limits always apply.

Withdrawals are possible only once verification is complete. In the «Deposits & Withdrawals» section you request a payout to a Swiss bank account (IBAN) in your name. The amount is reserved and the request is processed by our team.

We cannot give a fixed duration. It depends on whether your verification is fully complete and on the processing by the payment method or bank. You can see the status of your withdrawal at any time in your account.

The range includes slots, live casino, roulette, blackjack, baccarat, jackpot games, table games and live game shows. The games come from Greentube, Evolution, NetEnt, Big Time Gaming, Pragmatic Play, Playtech and Nolimit City. In the game finder you can filter by category, provider or name.

Yes. The website adapts to smartphones, tablets and desktops, so you do not need an app. Please note that some third-party games show their interface partly in English only.

No, playing without a stake is not offered at the moment. The games are available for real money once verification is complete. Before you start playing, set limits that suit your budget.

Under «Limits» in your account you can set daily, weekly or monthly deposit limits; a monthly limit can already be entered at registration. A lower limit applies immediately. An increase or removal only takes effect after 24 hours and can be withdrawn until then.

A monthly loss limit is mandatory and is set when you register. Under «Limits» you can change it and add daily or weekly loss limits. Lower limits apply immediately, higher limits only after 24 hours; until then the previous limit remains in force.

Under «Break & exclusion» you choose a break of 1 day, 1 week, 1 month, 3 months or 6 months. During the break, deposits and games are blocked. The break cannot be ended early, but it can be extended.

You request self-exclusion in your account under «Break & exclusion» and confirm it with your password. Your account is closed immediately and the exclusion is reported to the exclusion register; it applies to the casinos in Switzerland and Liechtenstein. It can only be lifted on application once the reasons no longer exist, with the involvement of a specialist body. More on the Responsible Gambling page.

Write to us at support@g296.slonik.store or use the form on the Contacts page. We reply by e-mail. Questions about limits, gaming breaks or self-exclusion can also be sent directly to support@g296.slonik.store.